Welcome to Candle4Less
We're here to answer any questions you have about our products, our Web site or
an order you may have already placed. We are here to help you whichever way you
prefer:
How do I place an order?
Ordering a product from Candle4Less web site is quick and
easy. After you select an item, you'll be guided through checkout. If you
prefer not to order online, You may place an order via phone, by mail, or
by fax.
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Phone Orders: Please call our toll free number to place an
order. Toll Free 1-877-766-5328
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Fax Orders: Please print the Fax Order Form, fill it out and
fax it to 516-9774150
Can I change my order at any time?
Orders are processed typically in 24-48 hours after they
are placed. We can change an order only if it has not been shipped out yet.
How do I cancel an order?
Please have your order number handy, then call our Customer Service
department. If your order has not been shipped, we can cancel your order.
Can I add or remove
items to an order I've already placed?
Please have your order number handy, and then call our
Customer Service department. If your order has not been shipped out yet, we can
add or remove items from your order.
What should I do if I receive a wrong
order?
It is very unlikely this would happen as we
physically inspect each order before it is shipped, but if it does please
contact a customer service representative so we may correct this immediately.
You will not be responsible for the charge of the second shipment.
How do I know if the items I want are available?
We carry 98% of our product in stock. However if any items become
unavailable or back ordered, you will be contacted immediately by phone or by
email.
When will my order ship?
Please allow us 24 to 48 hours to ship your order. We ship orders
Monday - Friday. If you place an order on a weekend day or national holiday it
will be processed the next business day.
How long will it take for my order to arrive?
It usually takes 2-7 business days to receive the order.
Can I expedite my order?
Yes, you can expedite your order. To expedite your order please call
our customer service rep and ask for the shipping rate. This service is
available according to product availability.
Do you deliver to P.O. Boxes?
Yes, we do ship to P.O. Boxes. Please note that USPS rates are expensive than UPS.
Which Carriers do you use?
We use UPS as our main carrier. Other carriers such as DHL, Fedex
or USPS may be used if necessary.
Shipments to Hawaii, Puerto Rico, Alaska, Virgin Islands and Guam
Due to the different shipping rates for these states, we may contact you to let you know the exact shipping fees.
Can you send me a catalog through the mail?
Due to our constantly expanding product line and price changes, a printed catalog is not available. We always keep the website current so you may simply print out information from each page on our site.
Do you ship to Canada?
Yes, we do ship to Canada. We will let you know about the shipping
charge after you place the order.
What is your guarantee of satisfaction?
We are proud to stand 100% behind our products. If for any reason you
are not completely satisfied with your purchase, simply obtain a return
authorization number from our customer service & return your candle or
candle holder for a refund.
How do I return an order?
All returns require obtaining a Return Merchandise Authorization (RMA)
number. Please contact Customer Service at 1-877-766-5328
(Toll Free). We will issue you a RMA number and you can send the products back
to us.
When can I expect my refund?
We will process your refund as soon as we receive your returned
package. Generally, you may expect your refund within 7-10 days.
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